Terms of Service

Version 1.0 · Last updated [DATE]

Open Report is operated by [COMPANY NAME], [LEGAL FORM] registered under SIRET [SIRET], headquartered at [ADDRESS]. These Terms of Service ("Terms") govern your use of the Open Report cloud service available at app.openreport.io ("Service").

1. Acceptance of these Terms

By creating an account, accessing or using the Service you confirm that you have read, understood and agree to be bound by these Terms, the Privacy Policy and the Legal Notice. If you do not agree, do not create an account and do not use the Service.

These Terms may be updated from time to time. When a material change occurs we will notify registered users by email at the address tied to their account at least thirty (30) days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

2. The Service

Open Report is a self-service business intelligence platform that lets you connect to your own databases, build interactive dashboards through a drag-and-drop canvas, share them with teammates, schedule email reports and apply row-level security. The Service is provided "as is" on a best-effort basis. Specific feature availability is determined by your subscription plan as published at openreport.io/#pricing.

3. Account registration

To use the Service you must register an account and provide a valid email address. You are responsible for keeping your credentials confidential and for every activity that takes place under your account. Notify us immediately at [SUPPORT EMAIL] if you suspect unauthorised access. We may suspend any account that shows signs of compromise pending verification.

You must be at least eighteen (18) years old (or the legal age of majority in your jurisdiction) to create an account. If you register on behalf of an organisation, you warrant that you have authority to bind that organisation to these Terms.

4. Subscription, billing and refunds

The Service is offered under a free tier and paid plans (collectively, "Subscriptions"). Paid Subscriptions are billed monthly or annually in advance through our payment processor. Prices exclude any applicable taxes (including VAT) which are added at checkout based on your billing country.

You can cancel a paid Subscription at any time from your account settings; the cancellation takes effect at the end of the current billing period and you retain access to paid features until then. We do not refund partial periods unless the cancellation is the direct result of a documented Service failure on our side.

5. Acceptable use

You agree NOT to use the Service to:

upload, store or transmit content that is illegal, fraudulent, defamatory, harassing or that infringes the rights of any third party;
connect a database that you are not authorised to access, or that hosts personal data you are not lawfully allowed to process;
reverse-engineer, decompile or attempt to extract the source code of the hosted Service (the open-source self- hosted edition is governed by the PolyForm Noncommercial 1.0.0 licence published on GitHub);
circumvent plan limits, generate excessive load that degrades the Service for other users, or run automated activity that violates the published API rate limits;
use the Service to send unsolicited communications, phishing or malware.

We may suspend or terminate any account that breaches this section, immediately and without prior notice when necessary to protect the Service or other users.

6. Your data and content

You retain all intellectual property rights in the databases you connect and the dashboards, reports and configurations you create ("Customer Content"). You grant us a limited, worldwide, royalty-free licence to host, process, transmit and display Customer Content solely to provide the Service to you.

We do not own your data and we will not sell, rent or share Customer Content with third parties for marketing purposes. The processing of any personal data contained in Customer Content is governed by our Privacy Policy and by the Data Processing Agreement which forms part of these Terms for paid plans.

7. Intellectual property

The Service, including the underlying software, the Open Report brand, logos and documentation, is owned by [COMPANY NAME] and protected by intellectual property laws. The open-source components of Open Report are made available under the PolyForm Noncommercial 1.0.0 licence published on GitHub at github.com/cracky777/openreport.

8. Service availability and warranty

We strive for high availability but provide the Service on an "as is" and "as available" basis without warranty of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet a specific availability target unless an Enterprise plan with a published SLA has been signed.

9. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability for any claim arising out of or relating to the Service shall not exceed the amount you paid us for the twelve (12) months preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profits, revenue, data or business opportunity.

10. Termination

You may close your account at any time. We may terminate or suspend access to the Service with thirty (30) days' notice for convenience, or immediately for a material breach of these Terms. Upon termination, your right to use the Service ceases and we will retain your Customer Content for a grace period of thirty (30) days during which you may export it, after which it is permanently deleted from production systems (see the Privacy Policy for backup retention).

11. Governing law and jurisdiction

These Terms are governed by French law. Any dispute arising in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of [CITY OF COURT, e.g. Paris], France, except where mandatory consumer protection laws grant you the right to bring proceedings before the courts of your country of residence.

12. Contact

Questions about these Terms can be sent to [SUPPORT EMAIL].